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Postage, Packaging & Delivery
Can I have my order express delivered?
We can offer a bespoke express delivery service (4-6 days excluding weekends) on orders to United States at an additional cost. To arrange this please contact Customer Services 1 844 395 6253.
Please note, your delivery will have to be signed for and...
We can offer a bespoke express delivery service (4-6 days excluding weekends) on orders to United States at an additional cost. To arrange this please contact Customer Services 1 844 395 6253.
Please note, your delivery will have to be signed for and the request for this service must be made by 9.30am EST on the day of despatch.
How much will my delivery cost?
Our postage and packing rate to United States is $10 for orders up to $200. To introduce you to our collection, we are offering free shipping on orders with a value over $200.
Our postage and packing rate to United States is $10 for orders up to $200. To introduce you to our collection, we are offering free shipping on orders with a value over $200.
How long will it take to deliver my order?
We aim to despatch all orders within 2 working days, however to avoid disappointment, please allow 7-10 working days.
We aim to despatch all orders within 2 working days, however to avoid disappointment, please allow 7-10 working days.
Who do you use to deliver your goods?
We will use in the majority of instances USPS to deliver our goods to you.
We will use in the majority of instances USPS to deliver our goods to you.
How are your goods sent?
We take great care to ensure your items reach you in good condition. They are usually sent in a cardboard box or for very small items in a plastic package.
We take great care to ensure your items reach you in good condition. They are usually sent in a cardboard box or for very small items in a plastic package.
Do you deliver to other countries?
Yes we do. The postage and packaging charge for the UK is $6.50 via Royal Mail Second Class. For the rest of Europe it is $13.50 and for the Rest of World it is $32.50.
Please note, for shipments to the United States we have an agreement with our courier...
Yes we do. The postage and packaging charge for the UK is $6.50 via Royal Mail Second Class. For the rest of Europe it is $13.50 and for the Rest of World it is $32.50.
Please note, for shipments to the United States we have an agreement with our courier to pay any import duties prior to delivery.
If you are requested to pay import duties, please contact us. For all other countries local import duties may be payable on receipt of your order.
Do you offer gift vouchers?
Gift vouchers are currently not available for orders outside of the United Kingdom.
Gift vouchers are currently not available for orders outside of the United Kingdom.
Can I get my order shipped to a different address?
Yes, you have the option to enter a shipping address that differs to your billing address during the checkout process.
Please ensure you review your order to confirm both billing and shipping address before proceeding.
Yes, you have the option to enter a shipping address that differs to your billing address during the checkout process.
Please ensure you review your order to confirm both billing and shipping address before proceeding.
I haven't received my order, what do I do?
Please check your order status under your account details to check if your order has been despatched.
If this indicates it has been sent, please then contact customer services 1 844 395 6253 who will be able to provide an USPS tracking number for your...
Please check your order status under your account details to check if your order has been despatched.
If this indicates it has been sent, please then contact customer services 1 844 395 6253 who will be able to provide an USPS tracking number for your parcel and status report.
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